Job Description
- Provide pre sales support to the local sales team.
- Specifically responsible for the 1st level support & and education of Raptor POS.
- Responsible for 1st level support of your product suite to the customer.
- Responsible for the tracking and management of all support calls.
- Work with the customers to ensure that contractual service expectations are exceeded.
- Work with the support teams to ensure service level requirements are exceeded.
- Liaise with subject matter experts in the regional office on client requests for enhancements & development.
- Responsible in local quality assurance of new product/ or version releases prior to distribution in your region.
- Duties will include travel overseas, shift work and weekends.
Requirements
- Minimum Bachelor's degree.
- Able to converse in English is a must.
- Minimum 1 year IT experience.
- Outgoing personality with good social skills.
- Willing to learn.
- Good computer and IT knowledge.
- Willing to do shift work.
- Attend to customer's technical issues via phone or onsite.
- Follow up on issues.
- Not a desk bound job.
- Full time job in Singapore.
- 2 years contract.
- Salary between SGD$1400 and SGD@2200.
If you are as keen as us in providing excellent service and self motivated, please email your resume and expected salary to hr@raptorpos.com and put the position above as the subject.
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